Tsai Center for Innovative Thinking at Yale (Tsai CITY)
51 - 200 employees
Founded 2017
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
Tsai Center for Innovative Thinking at Yale (Tsai CITY) is an initiative designed to inspire students from diverse backgrounds and disciplines to pursue innovative solutions for real-world problems. Tsai CITY offers a variety of programs, mentoring, and funding opportunities to support entrepreneurial endeavors, ranging from creative projects to nonprofit ventures. By connecting students with mentors and resources, Tsai CITY aims to cultivate the next wave of innovators and entrepreneurs at Yale University.
Customer Success Manager
Job not on LinkedIn
🔥 3 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇪🇸 Spanish Required
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Tsai Center for Innovative Thinking at Yale (Tsai CITY)
51 - 200 employees
Founded 2017
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
Tsai Center for Innovative Thinking at Yale (Tsai CITY) is an initiative designed to inspire students from diverse backgrounds and disciplines to pursue innovative solutions for real-world problems. Tsai CITY offers a variety of programs, mentoring, and funding opportunities to support entrepreneurial endeavors, ranging from creative projects to nonprofit ventures. By connecting students with mentors and resources, Tsai CITY aims to cultivate the next wave of innovators and entrepreneurs at Yale University.
📋 Description
• Maintain strong client relationships and ensure customer satisfaction • Lead client onboarding, user training, and provide post-go-live support • Monitor customer engagement, adoption, and platform usage • Manage customer requests, feedback, and support tickets with internal teams • Gather customer needs and translate them into business use cases for Product and Development teams • Prepare renewals and monitor account health • Identify opportunities for customer advocacy, including testimonials, referrals, and case studies • Serve as a liaison between clients and internal teams to ensure clear communication and timely issue resolution • Provide input and feedback to improve customer experience, workflows, and product usability
🎯 Requirements
• 2–5 years of experience in a Client Manager or Customer Success role • Fluent in Portuguese, Spanish, and English (written and verbal) • Strong analytical storytelling skills with the ability to communicate insights clearly • Proven ability to generate strategic, actionable recommendations • Experience synthesizing diverse data and research sources • Comfortable using AI tools to support efficient, high-quality work • Excellent client-facing communication and collaboration skills
🏖️ Benefits
• Remote work • International opportunity for exposure and growth • Additional benefits to be discussed during the interview
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