Customer Success Analyst – Sun-Thurs

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Stake

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Stake is a company that seems to be involved in trading and investment services, providing a platform for users, likely in Australia and New Zealand, to trade stocks or other financial instruments. The website login and copyright information suggest it is an online service for retail investors.

📋 Description

• Develop a deep understanding of our customers, products and operational processes • Work directly with customers to solve complex problems, build trust and deliver exceptional experiences • Analyse customer trends, identify opportunities for improvement and help shape how Stake scales its operations and customer experience • Help transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors • Collaborate with Product, Engineering, Operations and Risk teams to help solve customer problems at scale • Contribute to automation, workflow and process improvement initiatives that increase efficiency and improve customer outcomes • Strengthen operational controls, risk management and service quality standards as Stake continues to grow • Establish yourself as a high-performing contributor with opportunities to expand into specialist areas across the business

🎯 Requirements

• Experience in customer service, customer support, operations or another customer-facing environment • Enjoy solving problems, investigating issues and identifying opportunities for improvement • Communicate clearly and confidently, both in writing and in conversation • Analytical, detail-oriented and comfortable using data and insights to support decision-making • Take ownership, learn quickly and enjoy working in a fast-moving environment • Interest in technology, investing, financial services or how great products and businesses scale. • Bonus if you've worked with CRM, customer support or case management platforms • Bonus if you've used customer feedback, reporting or operational data to improve processes or customer experiences • Bonus if you've worked in fintech, financial services or another regulated industry • Bonus if you've supported customers using investing, trading or financial products • Bonus if you've contributed to operational improvement, quality assurance or risk-related initiatives.

🏖️ Benefits

• Professional development allowance • Health insurance • Parental leave • Wellbeing support • Annual leave swap days and mental health days • Team days and talent referral bonus