Client Success Specialist

🕒 May 18

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Deer Designer

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

Design

Deer Designer is a design service provider offering reliable and dedicated design teams for a flat monthly fee. The company specializes in creating a wide range of designs, from brand identities to websites, with fast turnaround times and unlimited revisions. Deer Designer is an attractive alternative to freelancers and agencies, focusing on affordability and tailored services to support business growth and online presence.

📋 Description

• Strategic Advocacy: Spot risks early before they become issues and act on them proactively. • Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results. • Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity. • Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership. • AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency.

🎯 Requirements

• 2+ years in a client-facing role (Account Management, Project Management, or Client Success). • Flawless English: You communicate with precision—structured, direct, and clear. • Design Literacy: You understand the basics of layout, hierarchy, branding, and UX. • The "Backbone": You are comfortable pushing back on clients and asking the hard questions required to get the job done right. • AI-Proactive: You already use AI to structure your thinking, identify risks, and improve your output quality. • Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models. • Technical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows. • Ownership Mindset: You focus on outcomes, not just activity. You fix gaps rather than blaming them.

🏖️ Benefits

• Stability: Long-term, permanent remote contract • Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure). • Perks: Performance bonuses, work anniversary gifts, and dedicated career growth. • Culture: A diverse, inclusive team that values results over micromanagement and celebrates milestones together.