Customer Success

🕒 July 29

🇧🇷 Brazil – Remote

💵 R$0 - R$3.5k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo HOF 360

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Grupo HOF 360 is an educational institution dedicated to training professionals in the field of facial harmonization. It offers a comprehensive curriculum that includes advanced techniques in aesthetic procedures as well as essential skills in marketing, sales, and management. By providing a holistic approach to education, Grupo HOF 360 prepares its students to excel in the competitive market of facial aesthetics, ensuring they are well-equipped with both technical and business skills. The institution is founded by renowned specialists in the area, aiming to create a community focused on innovation and excellence in facial harmonization.

📋 Description

• Lead the onboarding of new customers at Secretar.AI. • Gather information about the clinic, team, schedule, services, sales operations, and current systems. • Support data migration from systems such as Clinicorp, Simple Dental, and Follow. • Organize customer files, spreadsheets, documents, and data. • Help customers use the platform for the first time. • Configure accounts, environments, integrations, and workflows. • Provide technical support during the implementation of new customers. • Understand issues, test fixes, and document identified problems. • Plan support content, tutorials, onboarding materials, and knowledge-base articles. • Use AI tools such as Claude Code or Codex to accelerate testing, documentation, and process improvement. • Collaborate with product, support, and operations teams to turn customer needs into practical solutions. • Ensure that new customers begin using the platform with clarity, structure, and confidence.

🎯 Requirements

• Experience in customer service, support, implementation, onboarding, Customer Success, or operations. • Familiarity with spreadsheets, digital tools, and data organization. • Strong writing skills for documenting processes, issues, and customer guidance. • Ability to learn new platforms quickly. • Ability to work independently and prioritize tasks effectively. • Fluency in English and Portuguese. • Proficiency in Microsoft Office. • University degree.