Customer Success Implementation

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Grupo HOF 360

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

⚕️ Healthcare Insurance

💄 Beauty

Education • Healthcare Insurance • Beauty

Grupo HOF 360 is an educational institution dedicated to training professionals in the field of facial harmonization. It offers a comprehensive curriculum that includes advanced techniques in aesthetic procedures as well as essential skills in marketing, sales, and management. By providing a holistic approach to education, Grupo HOF 360 prepares its students to excel in the competitive market of facial aesthetics, ensuring they are well-equipped with both technical and business skills. The institution is founded by renowned specialists in the area, aiming to create a community focused on innovation and excellence in facial harmonization.

📋 Description

• Lead the onboarding of new clients at Secretar.AI. • Gather initial information about the clinic, team, schedule, services, commercial routines, and systems currently in use. • Oversee data migrations from systems such as Clinicorp, Simple Dental, Follow, and similar platforms. • Organize files, spreadsheets, documents, and data received from clients. • Assist clients with their first use of the platform. • Configure accounts, environments, integrations, and workflows within the platform. • Provide technical support for the implementation of new clients. • Understand issues faced by clients, test fixes, and document identified problems. • Plan support content, tutorials, onboarding materials, and knowledge base articles. • Use AI tools, such as Claude Code or Codex, to accelerate testing, documentation, and process improvements. • Collaborate with product, support, and operations teams to turn real client needs into practical solutions.

🎯 Requirements

• Experience in customer service, support, implementations, onboarding, Customer Success, or operations. • Familiarity with spreadsheets, digital tools, and data organization. • Strong writing skills for documenting processes, issues, and client guidelines. • Ability to quickly learn new platforms. • Capacity to work autonomously and prioritize tasks effectively.