Stake
51 - 200 employees
Founded 2017
💸 Finance
💳 Fintech
👥 B2C
Finance • Fintech • B2C
Stake is a company that seems to be involved in trading and investment services, providing a platform for users, likely in Australia and New Zealand, to trade stocks or other financial instruments. The website login and copyright information suggest it is an online service for retail investors.
Customer Success Analyst – Thurs-Sun
🔥 0 minutes ago
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Stake
51 - 200 employees
Founded 2017
💸 Finance
💳 Fintech
👥 B2C
Finance • Fintech • B2C
Stake is a company that seems to be involved in trading and investment services, providing a platform for users, likely in Australia and New Zealand, to trade stocks or other financial instruments. The website login and copyright information suggest it is an online service for retail investors.
📋 Description
• Develop a deep understanding of our customers, products and operational processes. • Work directly with customers to solve complex problems, build trust and deliver exceptional experiences. • Analyse customer trends, identify opportunities for improvement and help shape how Stake scales its operations and customer experience. • Transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors. • Establish yourself as a high-performing contributor with opportunities to expand into specialist areas across the business.
🎯 Requirements
• Experience in customer service, customer support, operations or another customer-facing environment. • Enjoy solving problems, investigating issues and identifying opportunities for improvement. • Communicate clearly and confidently, both in writing and in conversation. • Analytical, detail-oriented and comfortable using data and insights to support decision-making. • Take ownership, learn quickly and enjoy working in a fast-moving environment. • Interest in technology, investing, financial services or how great products and businesses scale. • Bonus if you’ve ever worked with CRM, customer support or case management platforms. • Used customer feedback, reporting or operational data to improve processes or customer experiences. • Worked in fintech, financial services or another regulated industry. • Supported customers using investing, trading or financial products. • Contributed to operational improvement, quality assurance or risk-related initiatives.
🏖️ Benefits
• Professional development allowance • Health insurance • Parental leave • Wellbeing support • Annual leave swap days and mental health days • Team days and talent referral bonus
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