CRM Analyst

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AVANTTi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

AVANTTi is a Brazilian technology services company that helps organizations maximize the value of their technology and innovation projects through its VMO (Value Management Office) methodology. It offers IT staffing and hunting (outsourcing/bodyshop), rapid squad formation, a software factory for technologies like ABAP, Java and . NET, and portfolio/SAFe management to support digital transformation across sectors such as banking, manufacturing, logistics, retail and education. The company operates from Curitiba, São Paulo and Rio de Janeiro and focuses on B2B delivery, enterprise IT solutions and talent allocation.

📋 Description

• Act as the primary point of contact between the client and the technical team during the migration process. • Conduct consultative meetings to present the new Cisco platform and its benefits. • Perform functional demonstrations (demos) and training sessions for clients. • Develop technical documentation, user guides, and support materials. • Oversee the entire client onboarding and integration process. • Identify risks during migration and take preventive measures to minimize impact. • Clarify technical and functional questions related to the platform. • Quickly resolve incidents or issues encountered by clients during migration. • Monitor adoption metrics for the new platform and propose improvements to the customer experience. • Collaborate with technical teams, support, and Customer Success to ensure an excellent implementation.

🎯 Requirements

• Fluent or native English (C1/C2) • Fluent or native Portuguese (C1/C2) • General knowledge of Information Technology • Knowledge of Computer Networking • Excellent verbal and written communication • Comfortable presenting and delivering training • Consultative, customer-oriented profile • Ability to solve problems quickly • Organized with excellent priority management • Comfortable working in multicultural environments • Knowledge of Cisco solutions (plus) • Experience in Customer Success or Customer Experience (plus) • Experience in infrastructure migration projects (plus) • Experience deploying network solutions (plus) • Knowledge of TCP/IP, Switching, Routing and Wireless (plus) • Cisco certifications (CCNA, CCNP or equivalents) (plus) • Experience in international corporate environments (plus)

🏖️ Benefits

• 100% Remote • Duration: 5 to 11 months (possible extension)