Customer Success Consultant

🔥 2 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 49 days.
• No salary listed.

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Clarivate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Clarivate is a leading global provider of transformative intelligence and comprehensive solutions in the areas of Academia & Government, Intellectual Property, and Life Sciences & Healthcare. The company offers a range of enriched data, insights, analytics, workflow software, and expert services to support research institutions, library services, and intellectual property management. Clarivate's well-known products and services include Web of Science, ProQuest, Ex Libris, and Cortellis, which help drive research excellence, support IP management, and advance innovation in healthcare. Clarivate aims to empower academic institutions, government organizations, corporations, and law firms with the data and insights needed to make informed decisions and foster innovation.

📋 Description

• Support customers and prospects across Southeast Asia throughout the customer lifecycle • Partner with sales teams to identify and qualify prospective customers, uncover institutional needs, shape opportunities, and demonstrate relevant solutions • Support customer onboarding, adoption, value realization, retention, and growth after purchase • Translate institutional priorities into effective use of Clarivate data, analytics, workflow solutions, and services • Map stakeholders, uncover goals and challenges, and develop customer-needs-based opportunities • Lead consultative discovery and create solution narratives, tailored demonstrations, workshops, and proof-of-value activities • Contribute domain expertise to account planning, proposals, tenders, business cases, competitive positioning, and renewal defense • Lead or coordinate onboarding, define success criteria, and establish enablement plans and adoption milestones • Develop success plans and drive adoption through consultations, training, workflow guidance, and targeted engagement • Monitor customer health, identify risks, and coordinate recovery actions • Conduct value conversations and business reviews • Partner with account teams on renewal readiness, retention risk, expansion opportunities, and customer advocacy • Maintain accurate records in designated systems • Build relationships across Southeast Asia and support webinars, workshops, conferences, customer communities, and strategic engagements • Travel regionally as business needs require

🎯 Requirements

• Bachelor's degree or equivalent professional experience • Postgraduate study in a research-related, information, analytics, public policy, or business discipline is an advantage • Relevant experience in customer success, solution consulting, presales, account management, research services, consulting, training, or a similar customer-facing role • Demonstrated knowledge of universities, research institutions, government agencies, or public research organizations in Malaysia and/or Southeast Asia • Strong written and spoken English • Proficiency in a Southeast Asian language is highly desirable • Willingness and ability to travel regionally as business needs require • Consultative discovery and solutioning skills • Strong presentation, demonstration, training, and workshop facilitation skills • Understanding of the research lifecycle and institutional priorities • Ability to manage a regional customer portfolio and coordinate across sales, product, support, and service teams • Confidence using CRM, customer-success, usage-analytics, and collaboration tools

🏖️ Benefits

• Regional travel based on business needs • Full-time position with core business hours in the employee’s time zone • Flexibility to support customers and colleagues across regional and global time zones • Equal employment opportunities and non-discrimination

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