Clarivate
10,000+ employees
Founded 2016
💼 Consulting
🏥 Healthcare
📚 Education
Consulting • Healthcare • Education
Clarivate is a leading global provider of transformative intelligence and comprehensive solutions in the areas of Academia & Government, Intellectual Property, and Life Sciences & Healthcare. The company offers a range of enriched data, insights, analytics, workflow software, and expert services to support research institutions, library services, and intellectual property management. Clarivate's well-known products and services include Web of Science, ProQuest, Ex Libris, and Cortellis, which help drive research excellence, support IP management, and advance innovation in healthcare. Clarivate aims to empower academic institutions, government organizations, corporations, and law firms with the data and insights needed to make informed decisions and foster innovation.
Customer Success Consultant
🔥 19 minutes ago
Where this job comes from
Posted on Clarivate's careers page, not through a job board
First seen by Remote Rocketship 19 minutes ago
Clarivate
10,000+ employees
Founded 2016
💼 Consulting
🏥 Healthcare
📚 Education
Consulting • Healthcare • Education
Clarivate is a leading global provider of transformative intelligence and comprehensive solutions in the areas of Academia & Government, Intellectual Property, and Life Sciences & Healthcare. The company offers a range of enriched data, insights, analytics, workflow software, and expert services to support research institutions, library services, and intellectual property management. Clarivate's well-known products and services include Web of Science, ProQuest, Ex Libris, and Cortellis, which help drive research excellence, support IP management, and advance innovation in healthcare. Clarivate aims to empower academic institutions, government organizations, corporations, and law firms with the data and insights needed to make informed decisions and foster innovation.
📋 Description
• Support customers and prospects across Southeast Asia throughout the customer lifecycle • Partner with sales teams to identify and qualify prospective customers and uncover institutional needs • Shape opportunities and demonstrate relevant Clarivate solutions • Support onboarding, adoption, value realization, retention, and growth • Translate institutional priorities into effective use of Clarivate data, analytics, workflow solutions, and services • Lead consultative discovery and develop solution narratives, demonstrations, workshops, and proof-of-value activities • Contribute domain expertise to account planning, proposals, tenders, business cases, competitive positioning, and renewal defence • Lead or coordinate customer onboarding, success criteria, enablement plans, and adoption milestones • Develop success plans and drive adoption through consultations, training, workflow guidance, and customer engagement • Monitor customer health, identify risks, and coordinate recovery actions • Conduct value conversations and business reviews • Partner on renewal readiness, retention risk, expansion opportunities, and customer advocacy • Build relationships across Southeast Asia and support webinars, workshops, conferences, communities, and strategic engagements
🎯 Requirements
• Bachelor's degree or equivalent professional experience • Relevant experience in customer success, solution consulting, presales, account management, research services, consulting, training, or a similar customer-facing role • Demonstrated knowledge of universities, research institutions, government agencies, or public research organizations in Malaysia and/or Southeast Asia • Strong written and spoken English • Proficiency in a Southeast Asian language is highly desirable • Willingness and ability to travel regionally as business needs require • Consultative discovery and solutioning skills • Strong presentation, demonstration, training, and workshop facilitation skills • Understanding of the research lifecycle and institutional priorities • Ability to manage a regional customer portfolio and coordinate across teams • Confidence using CRM, customer-success, usage-analytics, and collaboration tools
🏖️ Benefits
• Full-time employment • Flexible support across regional and global time zones • Regional travel opportunities • Equal employment opportunities
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