Customer Success Analyst

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Clear IT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

Cybersecurity • Enterprise • B2B

Clear IT is an IT services and managed solutions provider that designs, implements and operates multi-cloud infrastructure, cybersecurity, observability and AI-powered operations for government and enterprise clients. Their offerings include orchestrated multi-cloud and hybrid architectures (Nutanix, AWS, Azure, Oracle), Kubernetes-native platforms, Zero Trust and automated EDR, SASE and next-gen firewalls, full-stack observability with AIOps and Real User Monitoring, and 24/7 SOC/COPS/FinOps managed services with SLA guarantees. Clear IT emphasizes compliance and expertise for critical government environments and delivers end-to-end infrastructure modernization, backup/recovery, and operational support for mission-critical systems.

📋 Description

• Manage a portfolio of active customers and monitor their journey after the sale. • Monitor contracts and organize the renewals pipeline. • Identify churn risks and take proactive measures with customers. • Collaborate with account managers to monitor the customer portfolio. • Act as a liaison between sales and operations to ensure continuity of the customer experience. • Keep the CRM and internal controls updated with account information. • Prepare reports and retention metrics.

🎯 Requirements

• Previous experience in customer renewals and retention. • Knowledge of CRM systems or customer management tools. • Excellent communication and interpersonal skills. • Ability to work in a team and manage multiple priorities simultaneously. • Bachelor’s degree (in progress or completed) in Business Administration, Industrial Engineering, Marketing, International Relations, or related fields. • Experience working with government clients and technology companies is a plus. • Basic to intermediate English is desirable.

🏖️ Benefits

• Health insurance • Dental insurance • Breakfast provided • Parking • Profit-sharing (PLR) • Life insurance • Food allowance (Vale Alimentação) • Meal voucher (Vale Refeição) • Transportation allowance • Day off during birthday month • University partnerships • Home office allowance • Wellness and quality-of-life programs