Support Representative

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🔥 11 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ClearChoice Dental Implant Centers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

⚕️ Healthcare Insurance

🏨 Hospitality

💰 $10M Private Equity Round - ClearChoice Holdings on 2013-10

Healthcare • Healthcare Insurance • Hospitality

ClearChoice Dental Implant Centers is a network of dental clinics specializing in full-arch dental implant treatments and related prosthodontic services. The company emphasizes comprehensive patient care, research, and clinician development — highlighting metrics such as over 1 million implants placed, 600+ published research papers, 75+ published doctors, and 200k+ lives changed. ClearChoice promotes a supportive culture, benefits and professional development for clinicians, and operates multiple locations including a manufacturing headquarters in Seattle/Redmond and global hubs. It is part of The Aspen Group and focuses on recruiting prosthodontists, oral surgeons, hygienists, and dental assistants.

📋 Description

• Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment. • Spend a majority of time on inbound phone calls from prospective patients in need of support. • Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services. • Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation. • Show confidence and expertise overcoming objections. • Ability to thoroughly explain our services to prospective patients. • Listening empathetically to Prospective Patients needs and think critically to provide helpful solutions. • Guide callers through troubleshooting and navigating the online paperwork and online appointments. • Provide prospective patients with accurate driving directions to the location they are scheduled. • Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better. • Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning

🎯 Requirements

• 2+ years customer service experience. • 1+ year of consultative sales experience. • Experience in dental, healthcare, or fields requiring a high level of empathy is a plus. • A confident approach and ability to build rapport. • Proficient active listening skills. • Must possess soft skills of patience, positivity and respectfulness. • Strong interpersonal skills as well as verbal communication skills. • Self-motivation, drive, and initiative. • Comfortable seeking and receiving coaching and guidance. • Ability to help others with basic computer and tech problem solving skills. • Experience with Salesforce is a plus. • Experience with G-suites is a plus. • Strongly in need of bilingual Spanish-English candidates.

🏖️ Benefits

• Medical, dental & vision benefits • Options for Flexible Spending Accounts and Health Savings Accounts. • 401K Investment Plan • Company paid holidays and paid time off/vacation • Ongoing training and coaching • Phenomenal culture committed to supporting our employees to change the lives of those we serve • Position is fully remote