Solar Service Network Dispatcher

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🔥 11 minutes ago

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ClearSource BPO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

ClearSource BPO is a leader in integrating technology and innovation to provide cutting-edge solutions for customer experience management. The company utilizes artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation to enhance customer care. ClearSource operates globally, with sites in the USA, India, Costa Rica, and the Philippines, supporting industries like renewable energy, financial services, healthcare, and eCommerce. Their approach focuses on quality solutions that ensure first-contact resolutions and building meaningful customer relationships. ClearSource is committed to exceptional customer service, driving growth and loyalty for their clients through seamless interactions and a focus on reducing costs and enhancing brand reputation.

📋 Description

• Review and triage incoming service requests to determine required actions such as troubleshooting, maintenance, or repair. • Create and manage work orders within the CRM system. • Assign service requests to appropriate field service partners. • Monitor the status of dispatched tickets and ensure timely completion. • Collect and review site visit reports, documentation, and photos from field partners. • Provide timely updates on field service activities to Customer Service and Technical Support teams. • Ensure all relevant ticket information is accurate and up to date. • Support cross-team collaboration by maintaining clear and consistent communication. • Participate in weekly service network team meetings. • Attend cross-departmental meetings to align on operations and service performance. • Join bi-weekly company-wide meetings and other sessions as required.

🎯 Requirements

• At least 2 years of customer service experience (3+ years preferred). • Experience in dispatch coordination or similar roles is a plus. • Background in photovoltaic (solar) or civil construction is an advantage. • Basic proficiency in Google Workspace and typing speed of 50+ WPM.

🏖️ Benefits

• Competitive salary – Get paid for doing what you love! • Medical and dental insurance (with free dependent coverage!). • Group life insurance for peace of mind. • Paid time off (PTO) – Because work-life balance matters. • Outstanding career growth opportunities – Learn, advance, and develop your career. • A fun, innovative, and energetic team culture – Be part of a company that values its employees. • Skills and leadership development to help you reach your full potential. • Free meal for onsite employees