Manager, Technical Account Management

Job not on LinkedIn

🔥 24 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ClickUp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $400M Series C - ClickUp on 2021-10

SaaS • Productivity • Enterprise

ClickUp is a cloud-based SaaS work management and productivity platform that consolidates projects, docs, chat, time tracking, automations and AI-driven "Super Agents" into a single workspace. It helps teams and enterprises streamline workflows, replace fragmented software stacks, and boost productivity with integrations, customizable agents/workflows, and enterprise-grade security and compliance.

📋 Description

• Lead, hire, coach, and develop Technical Account Managers • Set expectations for customer outcomes, technical delivery, and professional growth • Conduct coaching, performance, and career-development conversations • Coach TAMs on consultative discovery, solution design, executive engagement, and connecting platform adoption to business value • Plan team capacity and account coverage using the Partner Ecosystem • Own team-level retention, renewal readiness, and expansion outcomes with Sales, account teams, and partners • Use account health, adoption, engagement, and commercial signals to prioritize work and identify risks • Maintain evidence-based views of renewal risk and growth opportunities and ensure accurate forecasts • Lead escalations and recovery plans for complex or high-risk accounts • Ensure customer engagements produce measurable outcomes • Establish operating rhythms, playbooks, quality standards, responsibilities, handoffs, and escalation paths • Use team, partner delivery, and customer data to identify performance gaps and improve delivery efficiency • Balance utilization, capacity, and delivery quality where services commitments apply • Build capability in workflow design, automation, integrations, ClickUp AI, and Agents • Guide the design, prompting, testing, and refinement of AI Agents • Embed AI and automation into internal delivery practices • Translate recurring customer and partner needs into feedback for Product and Engineering • Partner with Sales, Services, Support, Product, CX Operations, and the Partner Ecosystem • Identify partner-led delivery opportunities and maintain accountability for customer outcomes • Lead initiatives improving customer outcomes and team effectiveness • Provide leadership recommendations on portfolio trends, capacity, partner dependencies, and improvement opportunities

🎯 Requirements

• 5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function • At least 3 years managing high-performing customer-facing or delivery teams in a SaaS environment • Proven track record delivering complex SaaS or technology engagements for SMB, mid-market, and enterprise customers • Deep understanding of agentic workflows and AI Agent prompting • Experience designing or guiding intelligent, task-oriented systems • Practical judgment evaluating AI output, refining prompts and workflows, and establishing human review and quality controls • Strong technical fluency across configurable SaaS platforms, workflow design, automation, and integrations • Experience working with implementation, consulting, and technology partners • Strong commercial judgment, including renewal planning, risk assessment, forecasting, and expansion identification • Experience managing multiple concurrent engagements, customers, partners, and stakeholders • Exceptional prioritization, ownership mindset, and ability to turn data into decisions and scalable operating improvements • Strong communication, stakeholder management, and problem-solving skills • Confidence with executive customers and partner leaders • Experience leading cross-functional initiatives with internal teams and the Partner Ecosystem • Ability to operate at scale, thrive in ambiguity, and create structure in a fast-changing environment • Experience with ClickUp or similar work-management platforms (nice to have) • Experience leading distributed teams and supporting customers across different markets/countries (nice to have) • Experience building partner enablement, joint delivery playbooks, or partner-first service models (nice to have) • Experience spanning recurring account management and professional services delivery (nice to have) • Must be legally authorized to work in the country where based • ClickUp is unable to sponsor or take over sponsorship of an employment visa for this role outside engineering and product

🏖️ Benefits

• AI fluency evaluated as part of the hiring process • Equal opportunity employment • Accommodation available during the recruitment process • ClickUp Global Candidate Privacy Notice and applicable data protection protections

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