Customer Service Analyst (Mid-level) – Market Intelligence

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🕒 April 22

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Close-Up International

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Close-Up International is a company that specializes in providing market data, consulting, and technology solutions to the life sciences industry, particularly the pharmaceutical sector. With over 55 years of experience, Close-Up offers customized services that enhance decision-making for pharmaceutical companies throughout the product life cycle, from pre-launch to decline. Their offerings include sales data analysis, market targeting, and performance optimization strategies, all supported by advanced technology and data-driven insights.

📋 Description

• Build and maintain client loyalty in Close-Up products and services; • Visit clients to provide ongoing (post-sales) support according to an action plan developed together with the Commercial Manager responsible for the respective client portfolio; • Design and deliver training programs on Close-Up methodology, products and services; • Provide clients with data and information to suggest and develop recommendations for strategic and tactical projects that support corporate and commercial goals; • Support the process of validating internal and supplier data until the information is made available; • Receive, interpret and resolve client questions and doubts about the company’s methodology, products and services together with the area manager; • Ensure the confidentiality of client-restricted data; • Specify, build and present consultative studies and analyses at various client levels (analysts, managers, directors and board members — always adjusting the message and language to the target audience); • Use and promote analyses based on our pharma channel information and analytics methodologies, always seeking to provide answers to business questions; • Provide relevant, operationally executable recommendations that are feasible for the client’s commercial and operational teams; • Analyze data to identify correlations between variables that generate insights to support the client’s operational and commercial decisions; • Present and defend recommendations to the client linked to the main challenges identified in the studies and analyses, outlining the risks, trade-offs and impact on results; • Monitor the implementation and outcomes of recommended actions using available internal information and tools, and encourage their use by the client; • Build relationships with clients and internal areas to be seen as a trusted source of recommendations and a collaborative partner; • Act as the client’s focal point, managing multiple projects and deadlines;

🎯 Requirements

• University degree preferably in Computer Science, Information Systems, Computer Engineering, Business Administration, Engineering, Economics, Statistics; • Required: Advanced Excel / knowledge of MS Access and MS SQL Server; • Desired: Experience using and developing in visual analytics tools: Tableau, Power BI, Qlik; • Plus: Pharmaceutical market analysis, medical prescription audits, demand audits, development and delivery of trainings, process mapping, experience in meetings with management groups.

🏖️ Benefits

• 💙 Health Insurance • 😁 Dental Insurance • 💳 Flexible Benefits Card • 💊 Pharmacy Discount • 🛡 Life Insurance • 🎂 Birthday Day Off • 🎓 Educational Partnerships • 👶🏽 Childcare Assistance