Executive Assistant, Customer Care Focus

🕒 May 21

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Cloud Accountant Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

💸 Finance

B2B • Finance • Accounting

Cloud Accountant Staffing is an outsourcing business dedicated to providing accounting firms with high-quality offshore talent. The company specializes in connecting firms with pre-vetted accountants, bookkeepers, tax professionals, auditors, and virtual assistants from regions like the Philippines, Latin America, and South Africa. By streamlining the hiring process, Cloud Accountant Staffing enables firms to hire skilled professionals quickly and cost-effectively, achieving up to 50% savings on staffing expenses while ensuring compliance and cultural alignment.

📋 Description

• Be the voice clients trust on every load. • Receive and process freight quote and booking requests • Provide real-time shipment tracking updates and accurate ETAs • Handle service issues, delays, and complaints with a calm, professional tone • Escalate appropriately when issues require operations or leadership input • Keep trucks, drivers, and customers in sync. • Coordinate with drivers and internal operations on pickups, deliveries, and route updates • Assist with load entry, documentation, and TMS updates • Support the brokerage division with last-minute or time-sensitive shipment coordination • Work cleanly in the tools that move freight. • Use the company's TMS to track shipments, manage resources, and generate reports • Stay sharp on email, phone, and chat communication tools • Keep records and documentation organized and accessible • Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.) • Understand basic logistics workflows: pickup → transit → delivery → POD • Bring a safety-first, reliability-first mindset to every interaction

🎯 Requirements

• High school diploma or equivalent (industry training or coursework a plus) • 1–3 years of experience in customer service, logistics, dispatch, or supply chain • Familiarity with a Transportation Management System (TMS) or similar logistics platform • Excellent verbal and written English; client-facing presence • Strong attention to detail across multiple trucks, customers, and routes • Ability to multitask and stay organized under pressure • Proficiency with email, phone, and chat communication tools • Comfortable working U.S. business hours (night shift, PH-based)

🏖️ Benefits

• Career-level USD compensation based on experience and scope • Permanent remote work — done right • Full company equipment provided (laptop, monitor, accessories) • 15 days PTO annually + local holidays off • Guaranteed annual increases • Referral rewards up to $1,000 • Monthly flexible stipend (CAS Flex Perks) • Structured onboarding and support • A culture that actually shows up