Account Manager

🔥 10 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Serve as the main point of contact for all Cloudbeds-related needs for a portfolio of LATAM customers, managing escalations and ensuring seamless customer experiences • Achieve retention goals by building strong customer relationships, identifying upsell opportunities, and implementing proactive strategies to minimize churn • Use a consultative approach rooted in hospitality expertise to drive product engagement, customer stickiness, and portfolio growth through tailored recommendations • Analyze customer data and usage patterns to improve platform utilization, identify at-risk accounts, and surface opportunities for customers to optimize their operations • Coordinate with technical support teams on escalations, troubleshoot platform issues, and leverage hospitality knowledge to solve complex customer challenges • Gather and synthesize customer feedback, feature requests, and pain points to inform the product roadmap and share insights across Sales, Product, and Marketing teams • Develop deep product knowledge of the Cloudbeds platform and stay current on system updates to effectively train and guide customers

🎯 Requirements

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties • Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS) • Possess experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices • Speak Spanish fluently (native or professional proficiency) and are comfortable working LATAM business hours to serve customers across the region • Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers • Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through • Experience with hospitality SaaS platforms or technology solutions (customer-facing roles in hospitality tech, implementation, onboarding, or customer success) • Portuguese language proficiency • Familiarity with CRM platforms (Salesforce, HubSpot) and data analysis tools for tracking customer health and performance • Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

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