Customer Support Coach

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Assist and support existing hotel-property customers daily in using Cloudbeds software in English and Spanish and/or Portuguese • Resolve customer complaints and questions via phone, email, chat, or other support channels • Troubleshoot and make outbound calls for escalated issues when necessary • Cultivate customer relationships to build loyalty and retention and promote software usage and adoption • Gather customer feedback and requirements for future software releases • Use training materials to stay current with system updates • Help create tutorials by contributing content to the support-article database • Attend company-wide online training sessions

🎯 Requirements

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar, including Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles • Previous customer service or similar experience is a plus • Native or fluent in English • Native or fluent Spanish and/or Portuguese is a plus • Excellent written and verbal communication skills • Strong empathy for customers and their success • Ability to lead multiple personality types • Highly organized, proactive, self-starter, and team player • Ability to multitask and cope with change in a fast-paced environment • Excellent problem-solving skills and emotional management • Great learning agility • Compatible graduation course or more than 2 years of proven experience in the area • Skill with computers and systems • Excellent internet/Wi-Fi connection • CV must be submitted in English

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra-long weekend every month • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling and knowledge transfer