Global Travel Account Manager

Job not on LinkedIn

🕒 February 25

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Cloudinary

201 - 500 employees

Founded 2012

💰 $100M Secondary Market - Cloudinary on 2022-02

Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With 80 billion assets under management and more than 11,000 customers and three million users worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to manage, transform, and deliver images and videos online. As a result, leading brands are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction and increased engagement and conversions.

📋 Description

• Build and maintain strong relationships with assigned clients • Conduct regular check-ins to assess client and traveler satisfaction • Oversee the development and execution of client onboarding and travel strategies • Act as a key escalation point for high-profile client issues • Develop and implement travel program strategies that align with client goals • Analyze market trends and client feedback to identify opportunities for service improvement • Establish and monitor key performance indicators to measure the success of client service level agreements • Work closely with other departments to ensure a coordinated approach to client satisfaction • Client on boarding and product implementation, maintenance, and training

🎯 Requirements

• Bachelor's degree in Business, Hospitality, related field or equivalent experience. • 5 years Corporate travel management industry experience required. • Experience with international travel and managing multi-national or global travel programs highly preferred. • Proven success in an Account Management role within the travel industry. • Collaborative problem solving. • In-depth knowledge of the travel industry. • Ability to analyze data and identify trends for continuous improvement. • Familiarity with corporate booking tools required. • Competency in Microsoft products; Word, Excel, PowerPoint. • Strong project management skills.

🏖️ Benefits

• Paid time off • Professional development

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