Technical Support Agent – Vuma Reach Fibre

🕒 July 29

🇿🇦 South Africa – Remote

💵 R6.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Webafrica

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

📡 Telecommunications

💰 Series A on 2008-12

Telecommunications

Webafrica is an Internet Service Provider offering a range of connectivity solutions, including Fibre, LTE, and ADSL, across South Africa. The company provides comprehensive packages that include free installation, routers, and even phone calls. Customers can choose from various speeds and data plans without lengthy contracts and are supported by Webafrica's dedicated customer service. They are known for their competitive pricing and commitment to ensuring high-speed internet access to both urban and rural areas.

📋 Description

• Provide efficient and effective support to Webafrica Vuma Reach customers regarding billing and technical queries via WhatsApp Live Chat • Provide support to Webafrica Vuma Reach customers • Troubleshoot internet connectivity problems on desktops, laptops, mobile devices, and other devices • Escalate faults beyond 1st Line Support • Configure routers • Manage customer accounts • Update customer records • Process account activations and cancellations • Manage account payments • Advise customers on account balances • Perform account reconciliations • Manage credit and debit notes • Meet daily Live Chat and call targets • Troubleshoot and resolve Fibre and VoIP service issues

🎯 Requirements

• Grade 12 / Matric • Analytical thinking with strong troubleshooting ability • Strong understanding of ISP Networks • Willingness to work shifts, including weekends and public holidays • Fibre capability at home is required • 1+ year customer services experience within an ISP Call Centre (ideal) • 1+ year technical and desktop customer service experience (ideal) • Exposure to a Customer Service Scoring System, e.g. Net Promoter Score (ideal) • Call Centre experience • Technical Support skills • Strong written and verbal communication skills • Attention to detail • MS Office (Word) • MS Office (Excel) • MS Outlook • Conflict Resolution • Multitasking • Time Management • Technical Literacy • Analytical skills • Problem Solving • Customer Service

🏖️ Benefits

• Fully remote work environment with no need to go into the office • Access to Workshop 17 shared office/workspace branches around the country, covered by the employer • Laptop, monitor, and headset • Free connectivity • 100% of medical aid (Discovery & Vitality) paid by the employer • Retirement Annuity: up to 5% company contribution in the first year; 7.5% thereafter • Performance bonuses of up to 20% of cash salary paid quarterly when company targets are met • Annual individual awards • Team buildings, cultural activities, and company events