Key Account Manager

🕒 April 15

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Cochlear

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1981

⚕️ Healthcare Insurance

🔧 Hardware

🧘 Wellness

Healthcare Insurance • Hardware • Wellness

Cochlear is a company that provides advanced hearing solutions, including the Nucleus® 8 sound processor, which is known for being the world's smallest and lightest behind-the-ear processor. The company offers a range of products and services that connect people to the world through hearing. Cochlear is dedicated to lifelong support for its implant users through the Cochlear Family, offering quick customer service, exclusive promotions, and personalized resources. Their innovations enable individuals with hearing loss to experience a full and successful life.

📋 Description

• Lead the commercial strategy across a portfolio of NHS Trusts and providers, with ownership of account performance, forecasting, and growth planning. • Develop and execute annual account plans aligned to Trust priorities, budget cycles, and broader business objectives. • Build and maintain strong relationships with senior clinical, managerial, procurement, finance, and commissioning stakeholders. • Understand end-to-end patient pathways and identify opportunities to improve access, remove bottlenecks, and support service development. • Work in partnership with engagement teams to strengthen referral networks and support growth in implant and upgrade pathways. • Use data, insights, and market intelligence to shape account strategies, monitor performance, and identify new opportunities. • Coordinate education, training, and knowledge-sharing opportunities that support customer capability and advocacy. • Ensure all activities are carried out in line with ABHI Code, GDPR, NHS codes of conduct, and internal governance requirements. • Maintain strong territory and account management discipline, including CRM accuracy, activity planning, and cross-functional alignment.

🎯 Requirements

• NHS or MedTech key account management experience, ideally gained over 3–5+ years. • Experience managing complex, multi-stakeholder Trust accounts • Strong strategic account management and commercial skills • Ability to influence senior NHS stakeholders and commissioners • Financial planning, forecasting, and pipeline management capability • Excellent organisational, analytical, and communication skills • Good level of CRM and administrative discipline • Bachelor’s degree in business, life sciences, healthcare management, or a related field • Fluent English

🏖️ Benefits

• Competitive salary • 25 days holidays (plus UK Bank Holidays) • company pension • flexible working patterns and the possibility to work remotely up to 40% per week • yearly salary review • Pension scheme • Group Life Insurance • Group Income Protection • Employee Referral Bonus • Service Anniversary Reward • Cycle to work scheme • Vitality health care • Medicash cashplan • free use of gym on business park and paid exercise classes available