Senior Account Manager – 9 Months FTC Maternity Cover, Temp to Perm

🕒 April 15

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Togetherall

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

⚕️ Healthcare Insurance

🧘 Wellness

💰 $10M Venture Round on 2020-11

B2C • Healthcare Insurance • Wellness

Togetherall is a community platform designed to offer support to individuals experiencing feelings of loneliness, stress, or anxiety. It provides a safe and anonymous space for members to share their experiences and access practical well-being tools and resources. The platform encourages individuals to connect with others who understand their struggles while offering additional support through partnerships with organizations, colleges, and healthcare providers.

📋 Description

• Proactively maintain regular contact with clients to ensure continued satisfaction, address issues, and build lasting relationships • Build strong relationships across varying levels of an organisation (from day-to-day contacts to senior leadership), developing a deep understanding of client needs and challenges • Use CRM systems and internal documentation to accurately capture, track and share client information and activity • Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact • Help clients maximise their engagement with the platform through regular performance reviews, insights, and targeted promotional campaigns • Manage the full renewal process, including commercial conversations, value positioning, pricing proposals, negotiations, and contract closure • Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts • Represent Togetherall at client meetings and industry events (e.g. AMOSSHE), confidently engaging with clients and prospects in both formal and informal settings to strengthen relationships and raise awareness • Collaborate with internal teams (e.g. clinical, marketing, and data) to deliver a seamless and consistent experience for clients

🎯 Requirements

• 3+ years’ experience in an Account Management or Client Success role, nurturing and growing a portfolio of accounts • Proven experience of retention and growth within an existing portfolio of accounts (renewals and upsells are a fundamental part of the role) • Account Management experience in the benefits, mental health or wellbeing sectors is a definite asset • Demonstrable experience increasing engagement and adoption of a support solution • Commercially minded with the ability to link service value to client ROI, budget planning, and business objectives • Comfortable working autonomously and taking initiative to move things forward without needing detailed instructions • Strategic relationship-orientated and have a passion for building partnerships with clients over long periods • Clear and confident communicator who takes ownership in written and verbal communication, and proactively follows up after meetings • Superior interpersonal and communication skills (both verbal and written); keenly client focused and numbers driven • Comfortable networking and building rapport in person - including at events, conferences, and social engagements • Strong presentation skills - able to represent the business by hosting and presenting on webinars and at in-person events

🏖️ Benefits

• Flexible hours and work from home • Vitality Private Health Insurance • Vivup Employee Benefits Platform • Employee Assistance Programme • 25 days annual leave + bank holidays + birthday day off • Enhanced Maternity Pay • Occupational Sick Pay • Access to Go1 e-learning platform