Customer Success Specialist – LegalTech

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Codekeeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🔐 Security

📋 Compliance

SaaS • Security • Compliance

Codekeeper is a company providing comprehensive disaster recovery solutions tailored for software companies and their clients. Specializing in software backup, software escrow, SaaS escrow, and software custodian services, Codekeeper ensures that critical digital assets and systems are secured, recoverable, and compliant with industry regulations. Their solutions are designed to integrate seamlessly with popular developer platforms, offering enterprise-ready resilience against digital threats such as data breaches, system downtimes, and compliance failures. With a focus on risk assessment, Codekeeper aids businesses in safeguarding their operations from the unpredictable digital landscape using cutting-edge technology and over a decade of industry expertise.

📋 Description

• Receive and respond to requests from users and leads about offered services and Codekeeper account management • Ensure customer requests are handled quickly and correctly under the full-service model • Support customers in setting up connections between their source code management platform and Codekeeper • Administer and verify customer technical setups correctly on the company side • Guide leads about the service through email and website chat • Inspect customer-provided information, draft reports, and send them to customers • Draft legal language and written agreements incorporating customer requirements • Prepare required legal documents for manager review before sharing them with clients • Act as a bridge between Codekeeper and its customers to champion customer success, satisfaction, outcomes, and retention • Conduct legal research and provide support on legal matters

🎯 Requirements

• Familiarity with LegalTech concepts is crucial • Prior experience in customer success or a similar role is preferred • Proficiency in drafting legal documents • Exposure to working with diverse companies of varying sizes and industries • Analytical thinking and a proactive attitude • Excellent written English communication skills • Proficiency in modern web tools such as Google Docs and similar platforms • Highly organized with strong attention to detail • Comfortable adapting and multitasking in a fast-paced environment • Applicants may respond in Dutch or English • Must provide fluent languages spoken • Must provide a LinkedIn profile URL • Must provide a 16Personalities profile link • Must indicate expected starting salary and currency • Must provide a resume and cover letter

🏖️ Benefits

• Passionate and fun-loving colleagues • Startup mindset with ample opportunities for growth • Regular team activities and gatherings • Comprehensive onboarding process with a dedicated ramp-up period • Supportive team that values open communication and direct feedback • Chance to excel in your career and make a difference