Digital Building Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoDev

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

CoDev is a B2B workforce and managed services company that builds, staffs, and operates secure, offshore teams for software development, cloud/DevOps, AI/ML operations, customer support, back-office, and go-to-market functions. It offers flexible engagement models including individual experts, dedicated teams, co-managed teams, and fully managed services, and provides HR, IT/security, equipment, and on-site support to ensure rapid integration, cost savings, and long-term retention for enterprise clients.

📋 Description

• Provide advanced-tier technical support to the client's customers through various channels • Resolve escalated inquiries and critical issues • Diagnose and troubleshoot complex data ingestion, processing, and connectivity problems involving Building Automation Systems and smart building sensors • Investigate platform functionality issues, data discrepancies, and performance anomalies • Interpret complex data insights and optimize system configurations • Collaborate with Digital Building Engineers, Integration Engineers, and Software Development teams • Perform root cause analysis and help prevent recurring technical issues • Develop technical knowledge-base articles, troubleshooting guides, and best-practices documentation • Facilitate remote diagnostics and assist with complex data connection configurations and system optimizations • Provide feedback to product and engineering teams to drive platform improvements • Stay current on platform updates, new features, smart building technology, data analytics, and advanced troubleshooting • Perform additional duties as assigned

🎯 Requirements

• Expert knowledge of Building Automation Systems (BAS), complex HVAC systems, building controls, and smart building technologies • Advanced proficiency in diagnosing and resolving technical issues related to data connectivity, network protocols (e.g., BACnet IP/MSTP, Modbus, OPC UA, MQTT), and cloud-based SaaS platforms • Exceptional analytical and problem-solving skills for complex technical and data-related challenges • Ability to interpret and analyze complex technical documentation, schematics, and system architectures • Bachelor's degree in Engineering (Mechanical, Electrical, Computer), Computer Science, Information Technology, or a closely related technical field • Minimum 2+ years of direct experience in technical support, field service, or a help desk role • Experience with building analytics platforms or enterprise-level SaaS solutions is highly desirable • Certification in specific BAS vendor certifications, ITIL Expert, CompTIA Network+, or relevant cloud platform support certifications is a plus

🏖️ Benefits

• Remote work setup • 9 pm - 6 am PHT shift schedule