Technical Support Engineer

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Commit

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Commit is a global tech services company founded in 2005, with a presence in Israel, the US, Canada, the UK, and Europe. It specializes in advanced technologies and applications, providing innovative, end-to-end technology solutions, including custom software and IoT platforms. Commit has over 700 multidisciplinary experts who cater to a wide array of companies, from startups to large enterprises, and focuses on areas like Cloud, GenAI, Software, IoT, Big Data, Cybersecurity, and data center migration. Its proprietary Flexible R&D methodology supports clients in transforming their technology visions into high-quality products while reducing costs and improving time-to-market.

📋 Description

• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations • Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence • Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments • Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components • Maintain networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity • Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads • Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability • Coordinate testing and validation of new hardware and software in production-like, real-world environments • Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows • Create and maintain technical documentation, investigation logs, and internal knowledge resources

🎯 Requirements

• 1–3 years of experience in technical support, systems engineering, networking, or IT operations • Foundational understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE) • Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments • Strong analytical thinking and clear documentation skills • Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems • Experience supporting IP camera systems, video platforms, or edge-connected devices • Familiarity with Linux-based environments • Exposure to scripting or automation (Python or similar)

🏖️ Benefits

• Evening and late-night shifts are eligible for shift differential pay