Technical Support Agent I

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harver

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

HR Tech • Recruitment • Enterprise

Harver is a company that specializes in providing predictive assessments and automated hiring solutions to optimize talent decisions. Their platform offers a range of assessment tools, including traditional, behavioral, cognitive, and gamified assessments, designed to help businesses reduce employee turnover and hire the right candidates faster and more efficiently. Harver serves a variety of industries, including BPO, retail, and professional services, enabling companies to streamline their recruitment processes, reduce biases, and leverage data-driven insights. With their solutions, Harver aims to facilitate better talent matches and improve overall organizational performance while decreasing the time to hire and attrition rates.

📋 Description

• Provide first-level technical support by investigating, troubleshooting, and resolving product, access, process, and other support issues • Apply critical thinking and technical judgment to evaluate information, identify likely causes, determine needed additional information, and select the appropriate next step • Drive assigned issues to resolution by maintaining case ownership, completing follow-ups, keeping stakeholders informed, and ensuring issues progress • Perform T1 support and operational activities using established tools and procedures, including routine account, access, data, and basic break/fix support • Identify when additional expertise or access is required and escalate effectively with relevant context, investigation details, and required information • Stay current on product changes, functionality, known issues, fixes, and learnings to improve support quality and team effectiveness • Manage priorities across multiple support queues • Contribute to product launches, service changes, high-volume periods, critical situations, and evolving business requirements

🎯 Requirements

• 1-3 years of hands-on experience in technical, application, SaaS, product, or help-desk support, with direct responsibility for investigating and resolving user-reported issues • Demonstrate troubleshooting and problem-solving skills, with the ability to assess information, identify appropriate next steps, and continuously develop technical and product knowledge • Experience working with ticketing, knowledge-management, or issue tracking systems • Experience with Zendesk, Jira, and Confluence is preferred • Able to learn new products, tools, and support processes quickly and adapt to changing technical and business requirements • Strong written and verbal English communication skills, with the ability to explain technical information clearly to users with varying levels of technical knowledge • Punctual and amenable to work shifting schedules including weekends, holidays, and overtime if needed • Bachelor's degree in computer science, Information Technology, or another similar discipline is preferred • Alternatively, a combination of certifications with considerable and/or related professional experience will be considered

🏖️ Benefits

• A competitive base salary and great incentive program • 13th-month pay • Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG contributions • HMO / Healthcare coverage • Paid time off and applicable statutory leaves • Night shift differential, holiday pay, and overtime pay, where applicable • Remote-first culture • Development opportunities