Technical Support Representative

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infinit-O

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

💸 Finance

🏥 Healthcare

Consulting • Finance • Healthcare

Infinit-O is a company that empowers finance and healthcare organizations to thrive in a digital-first world by offering specialized industry expertise and innovative business process optimization solutions. They focus on streamlining operations, enhancing customer experience, and driving sustainable growth, serving as a trusted partner to help businesses adapt to market changes and improve efficiency while controlling costs. Infinit-O emphasizes a data-driven approach to decision-making and is committed to optimizing processes to increase productivity and quality.

📋 Description

• Answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments • Determine eligibility by comparing client information to requirements • Utilize active listening and empathy skills • Strive to meet or exceed call center metrics and service levels • Schedule and engage in follow-up calls with clients regarding ongoing technical issues • Resolve technical escalations from the Product Support phone and chat team • Troubleshoot issues during database updates, new software installations, and server migrations • Track and monitor all client interactions using Salesforce CRM system • Coordinate with peers to provide proper coverage for all appointments

🎯 Requirements

• 1-2 years of experience in a customer service/support role is required • 1-2 years of computer application-based technical support experience or IT experience is required • Previous call center experience is required • Excellent verbal and written communication skills are required with emphasis on phone etiquette • Works hard with little supervision • Detailed-oriented with exceptional documentation skills • Working knowledge of Microsoft Windows administration tools • Basic understanding of Microsoft SQL Server • Basic understanding of network concepts including NETBIOS over TCP/IP fundamentals • Apple iPad & Parallels knowledge is a plus • Familiarity with HIPAA regulation is preferred