System Operations Associate

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CoDev

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

CoDev is a B2B workforce and managed services company that builds, staffs, and operates secure, offshore teams for software development, cloud/DevOps, AI/ML operations, customer support, back-office, and go-to-market functions. It offers flexible engagement models including individual experts, dedicated teams, co-managed teams, and fully managed services, and provides HR, IT/security, equipment, and on-site support to ensure rapid integration, cost savings, and long-term retention for enterprise clients.

📋 Description

• Configure and maintain client accounts within the client's platform, including provisioning, system updates, and deactivations. • Manage bulk data uploads, including property and user information, survey participants, and training records. • Build and administer system configurations, including survey, training, and policy setups, as applicable. • Troubleshoot system issues, escalating complex cases as needed to internal technical teams. • Assist with user management, including account creation, permissions setup, and deactivations. • Provide technical support to Implementation and Project Management teams, ensuring smooth client onboarding and ongoing system usage. • Generate and distribute reports cross-departmentally to support internal and external stakeholders. • Collaborate with Product, Engineering, and Customer Success teams to improve system workflows and address client needs. • Utilize Salesforce and other project management tools to track implementation and system requests. • Maintain detailed documentation of system processes, configurations, and troubleshooting steps. • Contribute to process improvements to enhance efficiency and scalability.

🎯 Requirements

• Experience in SaaS implementation, system operations, customer success, or related client-facing roles. • Strong technical aptitude with the ability to quickly learn and configure SaaS platforms. • Advanced Excel skills for data preparation and bulk uploads. • Strong organizational and time management skills, with the ability to handle multiple projects simultaneously. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • Ability to work independently and collaborate effectively across departments. • Experience with Salesforce, CRMs, Google Workspace, and project management tools (Asana, Jira, etc.). • Detail-oriented with strong problem-solving skills and a commitment to continuous improvement.

🏖️ Benefits

• Check out our employee benefits!