Junior Relationship Analyst – Affirmative Action for People with Disabilities

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🕒 5 days ago

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Cogna Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

📚 Education

👥 B2C

🛍️ eCommerce

Education • B2C • eCommerce

Cogna Educação is the largest and most comprehensive education company in Brazil, dedicated to creating innovative solutions for lifelong learning. With over 24 million students served, Cogna offers a diverse portfolio that includes early childhood education, language courses, vocational training, and higher education. The company emphasizes efficiency and innovation, aiming to revolutionize quality education for all, while also addressing the needs of individuals, businesses, and governments.

📋 Description

• Provide efficient customer service, ensuring quality support and follow-up; • Manage and monitor service tickets, ensuring resolution within established deadlines; • Register and update customers in a digital platform; • Use CRM systems to record, track, and follow up on interactions; • Organize daily tasks and maintain documentation related to customer service; • Communicate clearly and objectively, both verbally and in writing; • Identify issues and act to resolve basic operational and technical requests; • Collaborate with the team to continuously improve processes and the customer experience.

🎯 Requirements

• Completed bachelor's degree; • Basic to intermediate knowledge of Microsoft Office; • Experience with or familiarity with CRM systems; • Strong organizational skills and problem-solving ability; • Excellent written and verbal communication; • Proactive, people-oriented, flexible, and collaborative profile; • Strong focus on customer service and client relationship management; • Ability to understand and anticipate clients' needs strategically; • Demonstrates empathy and an external customer perspective; • Comfortable interacting with diverse audiences, especially public sector organizations and public servants.

🏖️ Benefits

• Profit-sharing: celebrating results is part of Cogna's culture. • Meal or food allowance: provided on a flexible benefits card. • Health insurance: comprehensive medical plan with dependent coverage and co-pay options. • Dental coverage: available to help maintain your oral health. • Undergraduate and graduate tuition scholarships: access to our educational institutions for you and your dependents (spouse and children). • Birthday day off: choose a day to relax and celebrate on your birthday. • Pharmacy discount program (Univers): discounts on a variety of medications. • Corporate university: a range of free learning paths and courses to help you grow with us. • Wellhub (Gympass): access to fitness services to help you stay active. • Conexa: free psychological counseling to support your mental health. • Ninho Program: a program dedicated to families expecting a new baby. • Valoriza – Internal Recruitment Program: opportunities to advance your career through internal vacancies.