Senior Manager, Partner Success

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🔥 12 hours ago

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Colla Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

🧘 Wellness

💰 Seed on 2025-06

B2B • SaaS • Wellness

Colla Health is a provider of cancer-specific mental health programs that partners with oncology clinics and community practices to deliver integrated emotional support and psychiatric care. Their services are EMR-native and designed to be an extension of the clinical care team, offering revenue-generating, fully reimbursable mental health services with rapid access (within 48 hours) and broad insurance coverage. Colla focuses on whole-person psychosocial care for cancer patients to improve treatment outcomes and patient satisfaction.

📋 Description

• Own end-to-end implementation of new oncology practice partners, from contract signing through go-live and early ramp • Design and manage clear implementation plans, timelines, and success metrics to ensure fast, reliable launches • Serve as the primary project manager coordinating internal teams (clinical operations, product, growth, technology) and external practice leadership • Build and maintain strong, trusted relationships with oncology practice leadership, providers, and key administrative staff • Act as the primary point of contact for a subset of partners, owning communication, issue resolution, and operations improvement • Represent Colla Health externally with professionalism, urgency, and accountability • Lead regular partner check-ins, quarterly reviews, and senior-level calls, including preparation of agendas, performance insights, and success plans • Drive consistent engagement with oncologists, nurses, medical assistants, and practice staff to support awareness, adoption, and referral to Colla’s supportive care services • Partner closely with Colla’s patient growth, clinical operations, and product teams to operationalize new patient identification and referral initiatives • Monitor partner-level performance metrics (e.g., referrals, utilization, engagement) and lead targeted interventions to improve outcomes • Identify expansion opportunities within existing practices and help scale best practices across the partner portfolio

🎯 Requirements

• 5+ years of experience in healthcare, preferably oncology and/or behavioral health • Demonstrated ability to build trust and relationships with diverse groups of practice administrators and clinical leaders • Experience managing accounts in customer success roles or clients via consulting engagements • Scrappy, curious, organized, excellent communicator, action-oriented, data-driven and focused on daily improvement • Success working remotely with occasional travel to partner locations

🏖️ Benefits

• Salary of $115,000 - $135,000 • Performance bonus-eligible • Medical, Dental, Vision benefits • Flexible time off policy • 401(k) • Work from home stipend • Access to premier investor and start up network