Account Director – Loyalty Consulting

🕒 6 days ago

🏢🏡 London – Hybrid

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Collinson

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

🤝 B2B

Transport • Insurance • B2B

Collinson is a global family-run business that specializes in enhancing the travel experience for customers worldwide. With a workforce of over 1,800 people, Collinson offers market-leading airport experiences through Priority Pass, develops customer loyalty and engagement programs, and provides insurance solutions to more than 40 million customers. The company is committed to innovation and values-driven operations, and it prides itself on creating a dynamic and inclusive workplace. Collinson's expertise spans airport lounge services, travel assistance, and insurance sectors, ensuring safe, secure, and enriching travel experiences.

📋 Description

• Lead day-to-day relationships across a portfolio of strategic enterprise clients • Build strong and trusted relationships with client stakeholders across multiple levels of the organisation • Understand client business priorities and proactively identify opportunities to add value • Act as a trusted advisor to clients, providing strategic guidance and operational leadership • Oversee the successful delivery of complex client programmes and initiatives • Work closely with Programme Management and Delivery teams to ensure projects are delivered on time, within scope, and to a high standard • Identify and proactively manage programme risks, dependencies, and stakeholder expectations • Support overall account performance, retention, and growth

🎯 Requirements

• 8–12+ years of experience within account management, agency, consultancy, or client services environments • Strong agency or consultancy background managing enterprise-level clients and programmes • Experience working with complex, multi-stakeholder organisations • Proven experience managing strategic client relationships and delivering large-scale programmes • Strong commercial understanding with experience supporting account growth and retention • Experience coordinating cross-functional delivery teams • Experience within loyalty, customer engagement, travel, transport, or related sectors beneficial

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities