Sales Support Manager – Customer Success

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CommandLink

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

📋 Description

• Partner closely with CSMs on renewal strategy execution, ensuring timelines, pricing accuracy, and completeness • Build, maintain, and refine advanced Excel-based pricing models, renewal comparisons, and financial scenarios • Manage vendor quotes, serviceability checks, and tool submissions for renewal and expansion opportunities • Prepare customer-ready renewal summaries, pricing breakdowns, and comparison views that support confident decision-making • Track in-flight renewals, proactively flag risks, and ensure nothing slips through the cracks • Continuously improve renewal workflows, templates, and Excel models to support scale • Take on additional projects as needed to support Customer Success operations and organizational growth

🎯 Requirements

• Experience supporting renewals, account management, or customer success in a B2B environment • Strong understanding of telecom, network, or technology services; experience with global or multi-site services is a plus • Advanced Excel skills (formulas, lookups, pivot tables, scenario modeling); finance or pricing model experience strongly preferred • Comfort working with vendor quote tools, pricing systems, and internal business platforms • Highly organized, detail-oriented, and comfortable managing multiple high-stakes renewals simultaneously • A proactive, ownership-driven mindset—you see gaps and close them • Ability to work U.S. business hours reliably.

🏖️ Benefits

• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Flexible time off • Fun events at cool locations • Employee referral bonuses to encourage the addition of great new people to the team