Product Support Specialist

🕒 July 8

🇵🇭 Philippines – Remote

💵 ₱40k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ylopo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

🤖 Artificial Intelligence

📣 Marketing

Real Estate • Artificial Intelligence • Marketing

Ylopo is a digital marketing platform specializing in AI-driven lead generation, follow-up, and database management tailored for real estate agents. The platform offers tools like AI Text + Voice, dynamic video ads, branded websites, and CRM integration to help real estate professionals generate and nurture leads efficiently. Ylopo's suite of features aims to bring buyers and sellers back to custom sites and maximize clients' success in closing deals. It also integrates seamlessly with CRMs and offers transparency on budget spending through its Mission Control dashboard.

📋 Description

• Master Ylopo's products and services • Provide client support, troubleshooting help, and guidance/training on tools and systems • Address client questions and concerns via phone, email, and chat • Identify, investigate, and resolve client problems and technical support cases • Respond to clients in a timely manner while providing a high level of customer support • Maintain client confidentiality and confidence • Field support calls, chats, emails, and other client communications • Consult with users to determine steps and procedures for identifying and resolving problems • Apply knowledge of computer software, hardware, and procedures to solve problems • Collaborate with Client Success, Billing, Implementations, Branded Sites, Marketing, and Tech teams to research and resolve problems • Maintain knowledge of technology innovations and trends • Develop strong client relationships and serve as a subject matter expert for the Ylopo process • Perform other related duties as assigned

🎯 Requirements

• EXCELLENT English verbal communication skills • EXCELLENT English written skills • Excellent English comprehension skills • Keen attention to detail • Strong analytical, problem-solving, and interpersonal skills • Can think on his/her feet and can provide prompt responses and resolutions • Able to take detailed notes regarding client issues and conversations • Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the clients • Noise free working environment • Understanding of real estate industry or previous work in real estate is a plus, but not required • Ability to work US hours • Processor should be 2.0ghz and above; Intel Core i5/i7 highly required for main and backup hardware • At least 8 GB RAM with 100 GB free disk space • Headset with noise-canceling feature • 20 Mbps or faster wired connection for main internet service • USB sticks are not allowed for backup internet connection • Typing speed of 60-70 WPM

🏖️ Benefits

• a commitment to personal development • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth