Product Support Specialist

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Ylopo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

Real Estate • AI • Marketing

Ylopo is a digital marketing platform specializing in AI-driven lead generation, follow-up, and database management tailored for real estate agents. The platform offers tools like AI Text + Voice, dynamic video ads, branded websites, and CRM integration to help real estate professionals generate and nurture leads efficiently. Ylopo's suite of features aims to bring buyers and sellers back to custom sites and maximize clients' success in closing deals. It also integrates seamlessly with CRMs and offers transparency on budget spending through its Mission Control dashboard.

📋 Description

• Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions. • Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support. • Maintain client confidence by keeping their information confidential. • Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products. • Consult with users to determine steps and procedures taken to identify and resolve the problem. • Apply knowledge of computer software, hardware, and procedures to solve problems. • Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems. • Maintain knowledge of technology innovations and trends. • Performs other related duties as assigned. • Develop great client relationships to keep clients excited about joining Ylopo • Speak confidently and professionally with clients. • Serve as subject matter expert for the Ylopo process. • Learn the ins and outs of Ylopo products.

🎯 Requirements

• EXCELLENT English verbal communication skills • EXCELLENT English written skills • Excellent English comprehension skills • Keen attention to detail • Strong analytical, problem-solving, and interpersonal skills • Can think on his/her feet and can provide prompt responses and resolutions • Able to take detailed notes regarding client issues and conversations • Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the clients • Noise free working environment • Understanding of real estate industry or previous work in real estate is a plus, but not required • Ability to work US hours

🏖️ Benefits

• a commitment to personal development, • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth.