Mortgage Flood Insurance Customer Support

🕒 June 30

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Extend Your Team

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🛡️ Insurance

📣 Marketing

Healthcare • Insurance • Marketing

Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.

📋 Description

• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Submit bi-weekly reconveyance requests to ProTitle following audit approval. • Review and clear OFAC-blocked LIDs in accordance with regulatory requirements. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

🎯 Requirements

• At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred. • Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals. • Familiarity with compliance concepts such as OFAC and audit processes is a plus. • Strong attention to detail and ability to manage multiple priorities. • Excellent verbal and written communication skills. • Proficiency with internal servicing systems and ticketing platforms. • Must be from the Philippines • Can work Pacific Standard Timezone.

🏖️ Benefits

• HMO coverage • Internet allowance (up to $50/month for a 30 Mbps+ connection) • Option to add one dependent to your HMO if you waive the internet allowance • Equipment provided— we’ll ship it to you after background check clearance.