Client Support Specialist

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Wingz

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

🛍️ eCommerce

⚕️ Healthcare Insurance

🚗 Transport

💰 $11M Series B on 2016-01

eCommerce • Healthcare Insurance • Transport

Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). It connects compassionate, credentialed drivers with vulnerable populations needing access to healthcare services. With a commitment to safety, transparency, and personalized service, Wingz has facilitated over 1 million rides across multiple states, ensuring that riders receive reliable transportation to and from their medical appointments.

📋 Description

• Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy. • Provide accurate ETAs and handle broker-related inquiries promptly and effectively. • Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards. • Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution. • Document all conversations and updates accurately in the company database or CRM system. • Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support. • Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout. • Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements.

🎯 Requirements

• Minimum of 2 years of phone-based support experience for international companies (B2B or B2C). • Exceptional attention to detail and organizational skills. • Strong verbal and written communication skills with a professional and empathetic tone. • Fast learner who adapts quickly to new tools, systems, and client processes. • Passionate about helping people, especially within healthcare and transportation contexts. • High energy and enthusiasm, with a positive attitude and team-oriented mindset. • Ability to work independently while maintaining accountability and accuracy. • Willingness to work ET hours, including weekends or holidays, depending on operational needs.

🏖️ Benefits

• 10 PTO • HMO after the probationary period