Customer Support Specialist

Job not on LinkedIn

🕒 July 7

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Prepare and format client-facing quotes and renewal proposals based on Customer Success Manager (CSM) inputs. • Generate contracts, order forms, and renewal agreements, and route documents for e-signature while tracking completion. • Maintain accurate client records in Salesforce (or similar CRM), including opportunities, renewal dates, contract details, and activity logs. • Support renewal and cancellation workflows by preparing documentation and coordinating with Client Success, Billing, and Finance teams. • Draft and send routine client communications using approved templates. • Organize and maintain shared proposal libraries, templates, and client documentation. • Coordinate scheduling and meeting logistics, including calendar invites, reminders, and meeting materials. • Proactively identify missing information, errors, or upcoming deadlines and follow up to keep projects moving. • Assist with Client Kickoffs, Quarterly Business Reviews (QBRs), and Success Plan coordination.

🎯 Requirements

• 2+ years of experience in an administrative, sales operations, client success, customer support, or coordinator role. • Exceptional attention to detail, particularly when working with pricing, contracts, and client information. • Experience using CRM platforms such as Salesforce or HubSpot. • Comfortable working with e-signature platforms (DocuSign, Adobe Sign, PandaDoc, etc.). • Proficient with Microsoft Office and/or Google Workspace. • Strong written communication skills with a professional, client-facing tone. • Excellent organizational and time management skills with the ability to prioritize multiple requests. • Able to work independently and maintain confidentiality when handling sensitive client and pricing information. • Process-oriented and enjoys keeping work organized. • Proactive and dependable, with a strong sense of ownership. • Comfortable supporting multiple stakeholders in a fast-paced environment. • Takes pride in producing accurate, polished work and delivering a great internal and external customer experience.

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth