Treasury Support Specialist

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Logo of CluneTech

CluneTech

1001 - 5000 employees

Founded 1996

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

CluneTech is a global technology group that provides industry-leading solutions to simplify cross-border business processes, including digital sales, tax compliance, VAT reclaim, and international payments. The group operates a portfolio of fintech and software brands—such as TransferMate, Fintua, Taxback, Sprintax, and Benamic—serving multinational clients with B2B payments infrastructure, tax compliance SaaS, and promotional management solutions. CluneTech combines investment, shared services, and technology innovation to scale businesses worldwide.

📋 Description

• Acquire an understanding of the payment processes & Treasury functions • Respond to queries in a timely manner & ensure all items are actioned as expected • Communicate all relevant information to colleagues within the team precisely and correctly • Ensure that all information pertaining to a customer is retained within the pertinent file. • Ensure all tasks are completed daily in a timely and effective manner, escalate outstanding items to management • Provide support to the payments team by contacting global banking partners in relation to incoming and outgoing payment transactions • Authenticate documentation and transaction information • Maintain effective communication between the Treasury department, internal departments and counterparty banks • Ensure that all policies and procedures regarding Anti-Money Laundering, along with, all the Company’s internal controls and policies pertaining to the Money Transfer services are adhered to at all times.

🎯 Requirements

• Proficient in Microsoft Office (Excel, Powerpoint & Word) • Experience with any CRM Systems like SalesForce, Zendesk, etc. is preferable • Experience working in a Customer Service/Business Role or/and Backoffice. • Diligent, conscientious, organized and accurate. • Excellent teamwork skills and the ability to communicate and work effectively with colleagues. • Treat all company resources, processes and people with respect, honesty and integrity. • Fluent in English, portraying practical examples. • Understanding of the Regulatory environment pertaining to the Money Transmission Businesses in Ireland to ensure all internal controls and procedures in this respect are adhered to at all times and regulatory considerations explained to customers in a professional manner.

🏖️ Benefits

• Competitive annual leave and additional days per length of service • Remote working • Maternity and paternity leave • Compassionate leave

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