Key Account Director

Job not on LinkedIn

September 26

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $244k - $413k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

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Commerce

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eCommerce • Artificial Intelligence • B2B

Commerce is a company that provides flexible, AI-driven solutions designed for next-generation commerce. It connects various tools and systems to drive growth and unlock data potential for businesses. With a focus on delivering seamless, personalized experiences at scale, Commerce supports businesses through tailored solutions and end-to-end services. Its platform includes offerings like BigCommerce, Feedonomics, and Makeswift, aimed at enabling innovation, optimizing data, and creating customizable digital experiences.

1001 - 5000 employees

🛍️ eCommerce

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Responsible for landing our largest accounts, B2C & B2B, with focus on very high-value, marquee names • Create and execute a systematic plan to identify, qualify, and acquire the largest, marquee accounts, selling the suite of BigCommerce Inc products • Construct detailed plans outlining strategies, target opportunities, and actions needed to acquire customers • Create and maintain detailed sales plans outlining goals, milestones, challenges, and growth opportunities for cross-sell and up-sell • Develop customized proposals, contracts, and presentations aligning with customer objectives • Serve as main point of contact for customer inquiries, ongoing projects, and issue escalation • Collaborate with internal teams (sales, product, support) and external agency partners to deliver seamless support and execute initiatives • Handle customer inquiries, problems, and complaints with focus on timely resolution and high customer satisfaction; escalate as needed • Maintain thorough and accurate records of customer interactions and proposals in CRM systems • Lead and negotiate contract agreements and renewals

🎯 Requirements

• 12+ years acquiring large, complex, marquee-name accounts, with a proven record of achieving retention and expansion goals in a subscription-based model • Comprehensive knowledge of SaaS metrics, usage patterns, and customer lifecycle management • Exceptional interpersonal and communication skills to build trust, provide strategic counsel, and foster long-term relationships • Skilled at using data to drive decisions; experienced with CRM and customer success platforms (e.g., Salesforce, Gainsight) • Adept at understanding complex customer needs, identifying pain points, and providing innovative, tailored solutions • Proven capability to negotiate effectively and handle escalations • Experience with Global Accounts and Multi-regional Teams; comfortable navigating cultural differences, time zones, and language barriers

🏖️ Benefits

• Remote work (United States - Remote, Austin, TX) • Inclusion and Belonging: celebrating the unique histories, perspectives and abilities of every employee • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment • Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/