Customer Support Representative

🔥 24 minutes ago

🌐 Philippines, Mexico, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇽 Mexico – Remote 🇵🇱 Poland – Remote 🇦🇷 Argentina – Remote

💵 $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Community Phone

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📡 Telecommunications

🤝 B2B

👥 B2C

💰 Pre Seed Round on 2019-08

Telecommunications • B2B • B2C

Community Phone is a telecommunications company that provides reliable phone services for homes and businesses without the need for an internet connection. Their plans are designed to be simple and affordable, with no hidden fees or long contracts. Community Phone emphasizes strong call quality and customer support from real human representatives, alongside features like spam call blocking, call forwarding, and voicemail transcription. Their technology leverages industrial-grade antennas to connect to nearby cell towers, ensuring connectivity even during power outages.

📋 Description

• Track customer concerns, identify trends, and drive calls • Work cross-functionally to remove customer obstacles • Ensure every customer has an extraordinary experience • Understand why customers wish to cancel and develop solutions to retain satisfied customers • Listen for opportunities to upsell customers on additional products and services • Support landline users for Community Phone • Provide customer support during US timezone-based operating hours

🎯 Requirements

• Advanced command of the English language • Calm under pressure and excellent at establishing rapport • Comfortable chatting with a variety of people • Kind to your core • Able to adapt quickly to change • Excellent verbal and written English communication skills • Skilled multitasker and organizational by nature • Experience with Zendesk, HubSpot, or similar technology • Ability to work US timezone-based shifts, from 9 am EST to 9 pm EST • Availability to work weekends on a rotating basis

🏖️ Benefits

• Additional commission potential • Rotating weekend schedule • Global hiring opportunity

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