Care Management Support Coordinator

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🕒 June 2

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Community Care of North Carolina

WebsiteLinkedInAll Job Openings

201 - 500 employees

Too often, health care is a source of frustration instead of a path to healing. The system can be inefficient, costly and difficult to navigate.

📋 Description

• Receive and document all referrals from various sources into the Care Management documentation platform. • Verify eligibility and demographic information. • May complete Health Risk Screenings as needed. • Assist with mailing educational materials, consent forms or other documents to the member as necessary. • Assist with referrals on behalf of the Care Management team. • Provide information for access and coordination of resources. • Assist member with care coordination and health care system navigation. • Provide culturally appropriate health education and information. • Provide general education and social support. • Advocate for members. • Assist with scheduling medical appointments and transportation as needed. • Assist to address with Social Determinants of Health as needed. • Access multiple EHR’s to obtain and upload into the care management platform. • Notify supervisor promptly of any issues with carrying out any duties assigned. • Adhere to CCNC (Community Care of North Carolina) Privacy and Security policies to ensure that patient and company data is properly safeguarded. • Abide by department guidelines, company policies, and HIPAA regulations. • Perform other duties that assist in keeping the operations organized and functional. • Attend departmental and corporate meetings, local and regional training, or other events as required. • Understand and uphold CCNC goals, objectives, and standards.

🎯 Requirements

• High school diploma or GED required, or Licensed Practical Nurse • 2-4 years minimum experience in a health care setting required • 2 or 4-year degree in health-related field preferred • Bilingual preferred • Knowledge of and experience working in patient or clinical data systems • Computer skills required including various office software and the internet; experience with MS Office software preferred • Knowledge of state and federal benefits system • Excellent communication skills – oral and written • Proficient motivational interviewing skills • Organizational and time management skills • Sensitivity to diversity of cultures, language barriers, health literacy and educational levels • Knowledge of medical terminology • Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives • Able to shift strategy or approach in response to the demands of a situation

🏖️ Benefits

• Make a meaningful impact on youth and families across North Carolina • Work with a supportive and collaborative care team • Competitive Benefits Package effective first day of employment • Opportunities for growth, training, and bonus incentives*