Community Care of North Carolina
201 - 500 employees
Too often, health care is a source of frustration instead of a path to healing. The system can be inefficient, costly and difficult to navigate.
Member Engagement Specialist
Job not on LinkedIn
🕒 June 2
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Community Care of North Carolina
201 - 500 employees
Too often, health care is a source of frustration instead of a path to healing. The system can be inefficient, costly and difficult to navigate.
📋 Description
• Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services • Receive and manage referrals from data reports; clinical care management team members, PCP, or other service providers for efficient screening and linking members with care management • Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up; Schedule members for face-to-face or telephonic encounters for care management follow up • Meet daily and monthly program productivity and engagement metrics • Complete all assignments within expected timeframes; Notify supervisor promptly of any issues with receiving or sending referrals, making timely care management assignments, or issues with carrying out any other duties assigned • Abide by department guidelines, company policies, and HIPAA regulations • Perform other duties that assist in keeping the operation organized and functional • Attend departmental and corporate meetings • Understand and uphold CCNC goals, objectives, and standards
🎯 Requirements
• High School/GED • Prior telephonic call center experience desired • Minimum of two years previous work experience, preferably in a health care setting • Healthcare experience and medical terminology knowledge highly preferred • Bilingual preferred • Managed care experience a plus
🏖️ Benefits
• Competitive Benefits Package effective first day of employment • Opportunities for growth, training, and bonus incentives
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