Onboarding Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🚀 Onboarding Specialist

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Commure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Commure is a healthcare technology company that builds AI-powered software and integrated infrastructure for health systems. The company develops ambient AI assistants, revenue cycle management tools, patient engagement platforms, and asset/safety monitoring solutions that integrate with electronic health records to automate documentation, coding, billing, and operational workflows. Commure focuses on co-developing solutions with health systems to reduce cost of care, lower clinician burnout, and improve patient and operational outcomes.

📋 Description

• Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state • Define and standardize implementation methodologies and best practices across the organization • Develop and execute comprehensive implementation plans aligned with client objectives and timelines • Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation • Configure and customize Commure solutions to meet specific client requirements and workflows • Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics • Create and maintain data pipelines and analytics workflows to monitor implementation progress • Develop SQL queries and scripts to analyze client usage patterns and adoption metrics • Design and deliver training programs for various user groups (providers, staff, administrators) • Establish and track key performance indicators (KPIs) to measure implementation success • Build automated reporting solutions to track implementation progress and success metrics • Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption • Create and maintain implementation documentation, best practices, and process improvements • Collaborate with Product and Engineering teams to resolve technical issues during implementation • Drive continuous improvement of implementation processes based on metrics and feedback • Mentor junior team members and facilitate knowledge sharing across the organization

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field • 7+ years of experience in SaaS technology, healthcare technology or a similar role • Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau) • Excellent project management skills with the ability to manage multiple strategic implementations simultaneously • Superior communication and presentation skills, particularly with C-level stakeholders • Experience with change management and stakeholder engagement at enterprise scale • Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement.

🏖️ Benefits

• Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.