Customer Success Manager, Enterprise – Onboarding

🔥 2 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $128k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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GC AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

⚖️ Legal

☁️ SaaS

Artificial Intelligence • Legal • SaaS

GC AI is an AI-driven legal assistant platform built for in-house legal teams. It helps lawyers draft, review, and analyze contracts and legal documents rapidly with features like Easy Prompt™ for turning plain language into legal prompts, Exact Quote with verifiable citations, a Skill Library and agents to chain tasks, and integrations such as GC AI for Microsoft Word. The product emphasizes security and privacy (SOC 2 Type II, AES-256 encryption, TLS in transit, data isolation) and explicitly does not use customer data for commercial model training. Founded by former General Counsel Cecilia Ziniti, GC AI targets in-house counsel workflows and legal research (including access to 13M+ U. S. court opinions) and is positioned as a B2B SaaS tool trusted by 1,900+ legal teams.

📋 Description

• Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up. • Monitor usage, identify blockers, and help legal teams build GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review. • Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations. • Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders. • Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team. • Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.

🎯 Requirements

• 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role. • Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers. • Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews. • Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives. • Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early. • Comfort learning technical products and explaining them clearly to non-technical users. • Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment. • Experience working at a startup or scale-up where a process is still being built. • Nice To Have: Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams. • Nice To Have: Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

🏖️ Benefits

• Offers Equity • Offers Commission