Technical Account Manager, English/German Speaker

🔥 10 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

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Commvault

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series A on 2000-03

Consulting • Healthcare • Logistics

Commvault is a company that specializes in data protection and management solutions. They offer a comprehensive cloud platform that ensures data security across enterprise, cloud, and SaaS environments. Their services include backup and recovery, disaster recovery, continuous data security, and compliance solutions, catering to various industries such as healthcare, finance, and federal government. Commvault also integrates advanced technologies like AI for enhanced cyber resilience, helping organizations recover swiftly from cyber threats and maintain continuous business operations.

📋 Description

• Become a trusted advisor to Commvault enterprise customers and internal stakeholders, owning post-sale customer relationship success • Manage customer relationships, mitigate churn, drive customer expansion, and enhance customer experience through structured success plans • Deliver guidance on business and operational challenges, architectural and infrastructure consulting, and enhanced solutions for internal IT groups • Partner strategically with customers to ensure they realize the full value of Commvault products and services • Build and maintain strategic relationships with customer stakeholders • Serve as the main customer point of contact and align customer goals with cyber resiliency solutions • Communicate and meet regularly with customers to review progress, assess needs, and provide tailored guidance • Travel to on-site customer meetings and engage with clients in person • Guide adoption and use of cyber resiliency strategies and align business outcomes with technical solutions • Stay informed about industry trends, cyber risks, and emerging technologies • Lead technical discussions to support solution integration and adoption • Provide proactive, personalized support and advocate for customers within Commvault • Turn satisfied customers into case studies, references, and solution champions • Liaise with Customer Support, Product Management, Development, Marketing, and Leadership • Build relationships with partners and vendors in the customer ecosystem • Maintain high Gross Revenue Retention and drive Net Revenue Retention through expansion initiatives • Use data, metrics, and success plans to monitor outcomes and adjust strategies to meet retention and growth targets

🎯 Requirements

• 5+ years advanced / architect level experience in Commvault, designing, implementing, and managing complex Commvault estates • Expertise in Cyber Resiliency, Data Management, and Security solutions and principles • Experience with cloud platforms (AWS/Azure/GCP) preferred • Experience with data center technologies including storage, networking, virtualization, operating systems, and enterprise data systems • Successful project management skills • Strong theoretical knowledge of hardware platforms, WAN technologies and TCP/IP networking, Windows/Unix/Netware/Linux OS platforms, Fiber-Channel (SAN) design methodology, business continuity, disaster recovery, backup and storage management products, tape libraries and VTL, enterprise applications, virtualization, and clustering • UNIX and scripting platform would be a plus • Ability to travel within the designated region and attend on-site customer meetings • Excellent English/German communication skills, verbal and written, to a professional C1 level • Preferred certifications include Azure AZ900, AWS, GCP, relevant cloud vendor certifications, virtualization certifications, security certifications, and Commvault certifications • Must live and work in Germany • Application must be submitted in English

🏖️ Benefits

• High income earning opportunities based on self-performance • Employee stock purchase plan (ESPP) • Continuous professional development, product training, and career pathing • Generous global benefits • Inclusive company culture and Community Guilds

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