Technical Support Engineer

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Company Factory

WebsiteLinkedInAll Job Openings

1 - 10 employees

At Company Factory, we create fun Social Media, Social Networking and iphone applications/websites.

📋 Description

• Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform. • Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product. • Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence. • Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

🎯 Requirements

• Proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js. • Experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud. • Excellent written and verbal communication skills. • A genuine desire to help people and advocate for customer success. • A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time. • A capacity to rapidly learn new technical skills and adapt to emerging technologies. • Strong teamwork skills and sound judgment on when to seek help or collaborate. • Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission. • Prior work at startups or in high‑growth environments where you built processes and tools from scratch. • Familiarity with observability tools, automation frameworks or CI/CD pipelines. • Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).