Client Success Manager

🔥 10 minutes ago

🌵 Arizona, Colorado, +7 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Company Nurse powered by Lintelio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Company Nurse powered by Lintelio is a workplace injury reporting and nurse triage service that combines human-led clinical triage with an intake and communication technology platform. The company positions itself as a unified solution for incident intake, triage, secure reporting, and claims-related communication — emphasizing configurable, omni-channel intake, advanced security (SOC 2 Type II audited), and rapid information flow to improve outcomes in workers' compensation and claims management. Headquartered in Scottsdale, AZ, it markets to employers and claims/occupational health stakeholders and highlights partnerships and technology-driven automation provided by Lintelio.

📋 Description

• Serve as a trusted advisor and main point of contact for identifying and resolving complex Client challenges. • Provide best-in-class Client service by proactively providing strategic insights. • Demonstrate a clear understanding of the Client’s core structure and business needs and effectively implement plans to meet/exceed those needs. • Demonstrate understanding of Client requirements as well as the ability to articulate such to internal partners for successful implementation. • Work with Client to target program goals and objectives, e.g. claims volume and cost reduction, ER usage, and reporting lag reduction. • Provide marketing communication guidance to the Client as a means to increase program results. • Participate in strategic discussions pertaining to the Company’s goals for profitability and retention of Clients. • Utilize Injury Summary Report and BI Analytics as consultative tools for guiding and recommending ways to improve results. • Provide detailed stewardship and program performance reviews with the Client at designated intervals. • Monitor key performance metrics in order to provide and implement improvement plans. • Demonstrate ability to build trust, collaboration, and support across the organization through open communication to drive results and achieve success. • Communicate effectively with the assigned Client Operations Specialist to mutually manage the Client program. • Proactively seek additional opportunities for business development and program expansion. • Present partner service opportunities were beneficial to the Client. • Support Sales team efforts and provide feedback to Sales as needed. • Support/participate in continuous process improvement activities as required. • Provide Client coverage for other CSMs as needed.

🎯 Requirements

• Bachelor’s degree or minimum of five (5) years' experience in Sales, Business Development, or Client Management role or a minimum of three (3) years' experience working as a Client Operations Specialist • Strong communication skills, written and spoken, high emotional intelligence with strong critical thinking skills • Organized, detail-oriented, and flexible to work in a fast-paced environment with changing priorities • Fluent written and oral English skills • Experience working in a team environment • Experience working in healthcare, or insurance preferred

🏖️ Benefits

• When applicable and appropriate, consideration will be given to reasonable accommodation.