Compass Experience Labs
201 - 500 employees
💼 Consulting
🍽️ Food & Beverage
📦 Logistics
Consulting • Food & Beverage • Logistics
Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.
IT Operations Director
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Compass Experience Labs
201 - 500 employees
💼 Consulting
🍽️ Food & Beverage
📦 Logistics
Consulting • Food & Beverage • Logistics
Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.
📋 Description
• Provide strategic direction and leadership for the organization's IT programs • Oversee multiple Tech/IT support client programs • Ensure execution of bridge plans for any KPIs that are not meeting target • Identify opportunities for process optimization, automation, and continuous improvement • Build strong and maintain relationships with client partners • Monitor budget, efficiencies, and resource allocation to ensure profitability
🎯 Requirements
• 10+ years of experience in BPO operations • 6+ years in a senior leadership role managing IT or technical support programs • Strong understanding of ITIL, service management frameworks, or related methodologies • Experience managing large teams and working with international clients • Proven track record of meeting/exceeding operational KPIs and client expectations • Exceptional leadership, communication, and stakeholder management skills • Ability to multitask and remain calm under pressure, • Proficiency with necessary technology including computers and software applications
🏖️ Benefits
• Remote work-from-home position • Flexibility in work hours
Apply NowSimilar Jobs
🕒 Yesterday
VP overseeing Digital Onboarding & Servicing within retail banking operations. Directing strategic initiatives, managing a team, and maintaining compliance while driving customer satisfaction.
🕒 Yesterday
Plant Operations Manager overseeing operations at three manufacturing sites for food ingredient production. Ensuring safety, quality, and productivity are optimized across facilities.
🕒 2 days ago
AMS OpenText Support Consultant providing L2/L3 administrative support for OpenText Content Server. Focused on platform stability, user administration, and operational governance in production environments.
🕒 5 days ago
Manager Operations & Transition overseeing property management operations across 10-15 sites in Bangalore. Supporting technical services and vendor management, ensuring highest industry standards.
🕒 July 23
FinOps Engineer responsible for cloud financial management focusing on cost visibility and optimization across GCP and AWS environments. Contributes to CloudOps and SRE practices for infrastructure optimization.
