Training Specialist, SME – Sales Processes, SAP

🕒 April 29

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

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Computacenter

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1981

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

Computacenter is a leading independent technology and services provider, assisting large corporate and public sector organisations in transforming their operations to achieve their business goals. The company focuses on building long-term relationships with its clients, delivering tailored solutions across technology sourcing, professional services, and managed services to enhance productivity and security. With a commitment to sustainability and social responsibility, Computacenter prioritizes its impact on people and the planet, ensuring it delivers value that aligns with the needs of its customers.

📋 Description

• Identify and propose solutions to improve performance and satisfaction within SAP and GTS Operations • Support complex issues related to purchasing processes, tools, and systems to ensure smooth day-to-day operations • Provide support in key Inside Sales functions, including complex order placement and management through configuration, delivery requests to invoicing, while utilizing internal systems and tools • Provide day-to-day training and serve as a source of knowledge and guidance to the Inside Sales team from end-to-end quote to invoice cleared • Assist, encourage, and enable the sales teams to evaluate their requirements and determine solutions that meet the defined objectives • Communicate and collaborate closely with Inside Sales teams and cross-stream business areas to drive improvements in performance • Maintain proactive knowledge and understanding of Computacenter’s best practices and processes within the Sales and Inside Sales organizations • Work on assignments and business improvement projects that are complex in nature • Utilize focused judgment and positive initiative to resolve problems and make recommendations • Maintain an 'own to resolution' attitude with open communication channels and promote intuitive ways to transfer knowledge across the team • Create and update SAP documentation for the Inside Sales team, including maintaining, creating, and updating written and visual SAP process and training documentation • Communicate, document, and demonstrate new processes and business change request releases • Attend, participate, and communicate to peers the outcomes and actions from discovery sessions, meetings, and conferences • Ensure business processes are aligned to equally ensure customer satisfaction is achieved • Perform testing on tool enhancements and processes • Understand and address business changes, improvements, and enhancements, particularly concerning purchasing processes, tools, and systems within GTS through change programs • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values • Embrace and support Computacenter’s mission and core values • Identify process improvements and advise on EDI integration • Evaluate and interpret internal as well as external customer or manufacturer inquiries regarding changes on feasibility, potential for improvement, and effort • Plan, coordinate, and implement necessary steps for the realization of change projects • Plan and execute test scenarios • Support daily business with complex inquiries about purchasing processes, tools, and systems within GTS Operations • Ensure representation and support of other team members • Ensure know-how transfer within the team • Facilitate team-internal communication and coordination • Continuously develop product knowledge and CC internal End-to-End processes

🎯 Requirements

• Legally eligible to work in the United States • Bachelor’s degree in Business, Information Technology or related field, or equivalent experience • Requires 2-5 years of experience building queries in SAP • Extensive SAP Experience In: Material Master, Purchasing of SD module (sales and distribution), API integration (cXML, EDI), SRM (Supplier Relationship Management) • SAP or ERP implementation experience, either as a consultant or as a user, would be beneficial • Ariba capabilities on the supply side • Strong knowledge and experience of SAP, Salesforce CRM, MS Office and MS Teams • Purchasing SME • Excellent attention to detail • Strategic thinking and tactical execution skills • Good knowledge of the IT industry and an understanding of IT technologies and products • Excellent written and verbal communication skills • Comfortable communicating with colleagues in different countries where English is not the first spoken language • Good self-organization and time management skills • Ability to prioritize and handle multiple requests simultaneously • Can build trust, be assertive when required and shows initiative and enthusiasm • Resilience, and able to deal with stressful situations • Business and financial acumen with strong analytical skills • Demonstrate an understanding of product supply chains • Commercially astute • Team-oriented working and thinking • Willingness to travel

🏖️ Benefits

• Competitive compensation plans • Attractive mix of benefit plans for good health • Future financial security • Peace of mind