Call Center Representative – Medicaid Member Support

🕒 2 days ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. • Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls. • Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status. • Follows documented policies and procedures including call handling and escalations. • Overall acts as an advocate for Medicaid members to ensure their needs are met. • Navigate across multiple computer screens while accessing and reviewing information from various applications.

🎯 Requirements

• Must be at least 18 years of age with a high school diploma or GED. • Must be able to submit to a pre-employment screening. • Must pass the Call Center – Service Skills Assessment and Internet Speed test. • A minimum of 1-year call center experience in telephone customer service or related experience. • Computer literacy and ability to use multiple programs.

🏖️ Benefits

• Equipment provided. • Paid training. • Career Growth Opportunities. • Full Benefit Options - health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. • PerkSpot - Employee discount program.