Associate Customer Success Manager, French/German

🕒 May 21

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Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Manage a book of global, complex customers who have invested in Conga to power their revenue operations. • Perform detailed adoption analysis and engage customers in joint planning to increase adoption. • Lead value realization activities like customer stakeholder alignment and roadmap reviews. • Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently. • Facilitate, coach, consult and ask questions to understand customers’ needs.

🎯 Requirements

• Languages: Native/C2 level English AND native/C2 level French OR German • Education: Bachelor’s degree or equivalent hands‑on experience. • Experience: 2-4 years in a customer‑facing role (Customer Success, Sales, SDR/BDR, or Technical Support) working with a range of European customers. • Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders. • Proactive collaborator: A self‑starter who takes initiative while working effectively with others to achieve shared goals. • Communication & delivery: Strong written, verbal, presentation, and project management skills to influence, align, and execute. • Technical proficiency: Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) to manage work efficiently. • High‑growth adaptability: Thrives in fast‑paced environments, juggling multiple priorities with a structured, data‑driven approach. • Customer retention focus: Proven track record of strengthening relationships and driving long‑term customer retention. • Cross‑functional collaboration: Effectively aligns cross‑functional teams to deliver strong customer outcomes. • Data Driven: use data‑driven insights to identify growth opportunities and accelerate value realization across accounts.

🏖️ Benefits

• We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. • If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines.