Customer Success Manager – Software Advisory Services

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🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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• No salary listed.

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Connor

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📋 Compliance

🏢 Enterprise

Consulting • Compliance • Enterprise

Connor is a consulting firm specializing in compliance services, software advisory, and IT contract optimization. They offer solutions for software asset management, cloud migration, software license preparedness, and governance. Connor is committed to enhancing customer engagement and provides robust solutions to uncover royalty and license non-compliance, manage IT security risks, and optimize technology investments. With a focus on transforming customer engagement and maximizing technology value, they leverage regional expertise to meet diverse market needs across the globe. Their team is dedicated to fostering trust through transparency, authenticity, and comprehensive service offerings.

📋 Description

• Act as the primary point of contact for a portfolio of existing SAS clients • Build trusted relationships with stakeholders across SAM, procurement, IT operations, and finance • Grow existing accounts into multi-year renewals and identify opportunities to expand services • Lead regular account reviews, sharing results, value delivered, and recommended next steps • Identify risks to client satisfaction or renewal and implement action plans • Partner with senior leadership on renewal proposals, scope, and pricing discussions • Support QA on client deliverables, including Effective License Positions, license reconciliations, usage analyses, and optimization recommendations • Monitor and manage team utilization and plan resources with delivery leads • Manage engagement KPIs, deadlines, project milestones, and client satisfaction • Ensure timely delivery according to Connor’s quality standards • Guide clients on software license compliance and Software Asset Management topics • Present remediation and optimization recommendations that drive cost savings and compliance alignment • Stay current on SaaS subscription models, BYOL, cloud consumption licensing, and ISO/ITIL SAM best practices • Share industry insights with clients

🎯 Requirements

• 8+ years of experience in SAM, software license compliance, or IT asset management, including client-facing account management or customer success experience • Experience ideally within a consulting or professional services environment • Proven track record of maintaining client relationships and growing accounts through renewals and expanded services • Experience reviewing work for quality and managing team resources or utilization • Academic background: B.Tech / M.Tech / MCA / MBA / BS in Business Administration, Computer Science, Engineering, or related field • Certifications such as CSAM, CHAMP, ITIL, or ISO 19770 are a strong plus • Familiarity with licensing metrics from major vendors including Microsoft, IBM, Oracle, VMware, and Autodesk • Experience with license true-ups or audit responses • Hands-on experience with SAM tools such as Snow, Flexera, ServiceNow Asset Management, or Lansweeper • Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, macros, and large data sets • Ability to interpret complex licensing models and contractual language • Ability to manage multiple accounts simultaneously with strong attention to detail • Excellent communication and presentation skills for technical and non-technical stakeholders

🏖️ Benefits

• Flexible working environment • Paid mental health days • Generous vacation package • Competitive compensation • Collaborative global team • Continuous learning culture • Diversity, equality, and inclusion culture

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