Service Delivery Manager – Software Publisher Services

🕒 June 1

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Connor

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🏢 Enterprise

Compliance • Enterprise

Connor is a consulting firm specializing in compliance services, software advisory, and IT contract optimization. They offer solutions for software asset management, cloud migration, software license preparedness, and governance. Connor is committed to enhancing customer engagement and provides robust solutions to uncover royalty and license non-compliance, manage IT security risks, and optimize technology investments. With a focus on transforming customer engagement and maximizing technology value, they leverage regional expertise to meet diverse market needs across the globe. Their team is dedicated to fostering trust through transparency, authenticity, and comprehensive service offerings.

📋 Description

• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions. • Your processes and frameworks become business standards that the entire organization operates within. • Provide the leadership team with the operational data they need to make informed decisions without being operationally involved. • Create an environment where people want to do their best work. • Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement. • Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions. • Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically.

🎯 Requirements

• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment. • Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable. • Proven track record of building governance systems, quality frameworks, and operational processes — either from scratch or by significantly improving existing ones. • Experience managing a shared resource pool or bench model. • International delivery experience. • Experience with delivery tracking tools, dashboards, and reporting systems.

🏖️ Benefits

• flexible working environment • paid mental health days • generous vacation package • competitive compensation